Shipping policy

Shipping Policy

 

Order Processing

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing times may be slightly longer, and we will notify you by email if there is a significant delay.

 

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location and the shipping method selected at checkout.

 

Domestic Shipping (Malaysia)

Standard delivery typically takes 2-5 business days from the date of dispatch.

 

International Shipping

International delivery times vary by destination and customs processing, and typically take 7-21 business days.

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery's progress.

 

Customs, Duties and Taxes

AFRORA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

 

Damages

AFRORA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at sql@kkrmoveon.com with your order number and photos of the damage, and we will work with you to resolve the issue.

 

Contact Us

If you have any questions about our shipping policy, please contact us at sql@kkrmoveon.com or +60146490484.