Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, contact us at admin@afrora.store or call +60 14-649 0484. Please note that returns will need to be sent to: AFRORA, Jalan Sungai Besi, 57100 Kuala Lumpur, Malaysia.

 

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions: custom or personalized items cannot be returned. Please get in touch if you have questions about your specific item. We cannot accept returns on sale items or gift cards.

 

Exchanges: the fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.

 

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at admin@afrora.store.